Digital Wallet is not working

There are a few reasons digital wallets such as Google Pay or Samsung Pay are not working at

  • ATMs
  • Stores
  • Transit systems
  • Anywhere the universal contactless symbol is available.

The following are some explanations:

  • NFC (Near Field Communication) and Payment option is disabled on the mobile device.
  • Some Apps such as Omron Connect featuring EKG devices, will also disable the NFC and Payment option on the mobile device.
  • Make sure the desired digital wallet is the default payment app on the mobile device. Perhaps, Samsung Pay is the default payment app, instead of Google Pay, and vice versa.
  • Make sure “Airplane mode” is disabled.
  • Make sure the digital wallet is-up-to date with latest update from the Google Play Store
  • Make sure mobile device is updated with the latest software update from the manufacturer.

How to active the NFC and Payment option on the mobile device?

  • Open “Settings” on the mobile device
  • Tap on “Connections” (Wi-Fi, Bluetooth, Airplane mode, Data Usage)
  • Scroll down and enable the “NFC and Payment” option

How to check for the latest software update for the mobile device from the manufacturer?

  • Open “Settings” on the mobile device
  • Scroll down and tap on “Software update”
  • Tap on “Download and Install”

Tip: To ensure the mobile device is always up-to-date, enable the option “Auto download over Wi-Fi”.

Last edited on Sunday, January 30, 2022 at 2:52 PM. Chicago, Illinois. Time zone (UTC-06:00) Central Time (US & Canada). This article is available in Español (Latinoamérica)

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